Privacy Policy for ZivaraJewels

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Last Updated: December 14, 2025

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This Privacy Policy describes how ZivaraJewels collects, uses, and discloses your Personal Information when you visit, make a purchase from, or otherwise interact with the Site.

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1. Identity and Contact Details of the Data Controller

For the purposes of this Privacy Policy and the Data Protection Act 2018 (UK GDPR), the Data Controller is:

• Identity: Pranjali Upadhye trading as ZivaraJewels

• Geographical Address: 28, Midhurst Avenue, Westcliff-On-Sea, SS0 0NR

• Email Contact: hello@zivarajewels.co.uk

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2. The Personal Information We Collect

We collect several categories of information to process your orders, provide customer service, and improve your shopping experience.

**Category: Direct Identifiers**

Data Collected: Name, email address, phone number, shipping address, billing address. Purpose of Collection: To fulfill your order, communicate order status, and process payments.

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**Category: Financial/Transactional**

Data Collected: Payment details (processed by our secure payment partners, not stored by us), purchase history, refund/return data. Purpose of Collection: To complete your purchase and handle any transaction-related queries or refunds.

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**Category: Device/Usage Data**

Data Collected: IP address, browser type, pages viewed, time spent on site, referral source, and device information. Purpose of Collection: To ensure site security, analyze site performance, and improve the user experience (via cookies and analytics).

       

        

3. How We Collect Your Information

We collect Personal Information in the following ways:

• Direct Interaction: When you create an account, place an order, contact us via email, or subscribe to our newsletter.

• Automated Technologies: Through the use of cookies, tags, and tracking pixels. The process of collecting and managing consent for these technologies is handled by our Usercentrics Cookie Consent Platform.

• Third Parties: From service providers, such as payment processors and shipping carriers, to finalize your order.​

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4. How We Use Your Personal Information

We use the Personal Information we collect for various business purposes, including:

• Order Fulfilment: To process your payment, arrange for shipping, and provide invoices and order confirmations.

• Communication: To communicate with you about your order, respond to inquiries, and provide customer support.

• Marketing (If Consent is Given): To send you promotional emails, advertisements, and information about new products or special offers. You can unsubscribe at any time.

• Security & Compliance: To prevent fraudulent activity, ensure security, and comply with all applicable legal requirements (including GDPR and CCPA).

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5. Sharing Your Personal Information

We do not sell, trade, or rent your Personal Information. We share your information only with selected third parties necessary to operate our business and provide the Services:

Third Party: Payment Processors Purpose of Sharing: To securely process payment for your purchases (e.g., PayPal, Stripe, etc.).

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Third Party: Shipping Carriers Purpose of Sharing: Shipping & Logistics Partners.

Purpose: To facilitate secure delivery and tracking of your order.

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Third Party: Wix Platform Purpose of Sharing: For website hosting, e-commerce functionality, and data storage.

 

Third Party: Analytics Providers Purpose of Sharing: To help us understand how customers use the Site (e.g., Google Analytics, Usercentrics).

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6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze site traffic. Your consent for non-essential cookies is managed by the Cookie Consent Banner you see when you first visit the Site.

You have the right to accept or refuse cookies. To change your preferences at any time, please click on the Privacy Trigger icon located in the corner of the website.

 

7.​ Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request access to the Personal Information we hold about you.

• The Right to Correction: You have the right to request that we correct any inaccurate Personal Information we hold about you.

• The Right to Erasure: You have the right to request that we delete the Personal Information we hold about you.

• The Right to Withdraw Consent: Where we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

 

​ 8. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the "Last Updated" date.

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9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: hello@zivarajewels.co.uk